Our Process


Closing in on three decades, our company has grown into a full-service collision center with highly-skilled employees. We’re also proud of the fact that a large percentage of our clientele are repeat customers – proof that we do the job right.

1

ESTIMATE

To provide you with the most accurate estimate possible, our technicians inspect your vehicle in our drive-up estimating bay. By entering all the relevant data about the repair into our computerized estimating system, we can generate a report detailing the work needed and the costs involved. We are able to provide mobile estimates if you are unable to bring your vehicle to our shop.

2

INSURANCE APPROVAL

In addition to Coquitlam Express Auto Body’s estimate, a representative from your insurance company may inspect your vehicle and prepare an estimate. Prior to beginning the repair process, we’ll make sure our estimate agrees with the insurance company’s figure as well as with the repair procedures needed to fix any damage. At times, a vehicle may be evaluated as a total loss and no repairs will be needed.

3

DISASSEMBLY

Occasionally we find additional damage after a vehicle has been disassembled for repair. When this happens, we take photos of the damage and contact you and/or your insurance company to approve any additional repairs. We’ll also generate a supplement to your original estimate to cover additional repair costs.

4

ORDERING PARTS

We will order any parts needed for your vehicle’s repair to make sure they are delivered in a timely fashion. Occasionally, we may need to place a special order for parts which can add time to the repair process.

5

FRAME REPAIR

We use a sophisticated Car-o-liner system to carefully and accurately measure, analyze, and align the frame of your vehicle to restore it to its original factory specifications.

6

BODY REPAIR

The body repair process involves replacing any damaged exterior parts as well as any necessary metal finishing.

7

PAINT

Coquitlam Express Auto Body uses a computerized paint-mixing system to match your vehicle’s paint color perfectly. To ensure the best adhesion possible, we sand down the area to be painted, masking and priming it for refinishing.

8

REASSEMBLY

Once repairs are complete, we reassemble any parts that were removed and/or repaired. We then check to verify that your car is structurally sound and ready for delivery.

9

DETAIL

In addition to giving your vehicle a complete interior and exterior cleaning, we test-drive it and do a quality control system check to make sure everything functions correctly and the repairs have been completed successfully.


10

COMPLETION

When your car is ready for pick up, your damage appraiser will meet with you to review your invoice and answer any questions. Our goal is to make sure you’re 100 percent satisfied with our services.


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